At Pinestel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect any information you provide to us when using our services or visiting our website.

1. Information We Collect

We may collect and process the following types of information:

• Personal Identification Information: Name, email address, phone number, and other contact details.
• Business Information: Company name, industry, and service preferences.
• Payment Information: Billing information including credit card details or other payment methods (processed securely through third-party providers).
• Usage Data: Information about how you interact with our website, such as IP address, browser type, referral URLs, and page views, collected through cookies and similar technologies.

2. How We Use Your Information

We use the collected information for the following purposes:

• To Provide Services: We use your information to fulfill service requests, communicate about ongoing projects, and deliver final products.
• Customer Support: To respond to inquiries, provide customer service, and offer technical support.
• Payment Processing: To securely process transactions.
• Marketing: To inform you about our services, promotions, or updates via newsletters or emails, only when consent is given.
• Website Optimization: To monitor and analyze trends, usage, and activities on our website, and improve our services.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with:

• Service Providers: Third-party companies or individuals we employ to facilitate our services (e.g., payment processors, hosting services) who are bound by confidentiality agreements.
• Legal Requirements: We may disclose your information if required by law or to protect our legal rights.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies help us recognize you and your preferences during future visits. You can manage your cookie preferences through your browser settings, although disabling cookies may affect the website’s functionality.

5. Data Security

We take the security of your personal data seriously and implement appropriate technical and organizational measures to prevent unauthorized access, disclosure, or misuse. While we strive to protect your information, no online transmission is completely secure, so we cannot guarantee absolute security.

6. Third-Party Links

Our website may contain links to third-party sites. Pinestel is not responsible for the privacy practices or content of these external sites. We recommend reviewing the privacy policies of any third-party websites you visit.

7. Data Retention

We retain your personal data only for as long as necessary to provide services, fulfill legal obligations, or resolve disputes. After that, your data will be securely deleted or anonymized.

8. Your Rights

You have the right to:

• Access, update, or delete your personal data.
• Withdraw consent to receive marketing communications at any time.
• Request information on how we process your personal data.

To exercise any of these rights, please contact us using the details provided below.

9. Children’s Privacy

Our services are not directed toward individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have unintentionally collected such information, we will take immediate steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page, and significant changes may be communicated to you directly. We encourage you to review this page regularly to stay informed.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Pinestel
Email: peter@pinestel.com
Phone: +1 440 567 5818